I have to start by saying that this was the best customer service I've had in...ages? ever? It was stellar. The team were responsive, proactive, all the things...and got our product to us in record time which was super helpful since we hit Disney a couple days after the hurricane had skirted the area. Our first night at the park we got hit with a downpour (and not your usual quick 15 minutes to shop at a nearby kiosk until it let up). Our whole group of 8 tossed our PoncEars on and just kept rolling with the magic! We saw folks with other ponchos, or people trying to balance umbrellas and they were wet and less than enthused. It was perfect to be able to stay dry, still show off my ears, and not feel like my poncho was trying to choke me because I refuse to take my ears off while on Disney property :)
We got stopped a few times from folks with questions and we immediately raved about the quality of the product and the top notch customer service. I was a walking advertisement for them and was please to be!
I would 100% recommend PonchEars to anyone gearing up for a trip to Disney.